课程要完了，和女人联络，女人说，想吃cheese cake~~~~好好好好好~~~就这样，男人女人就到KLCC内的Secret Recipe吃cheese cake去！
I would like to log a complaint on the service attitude of the KLCC's Secret Recipe outlet. I am not once, but twice being treated un-promptly, unattended and unprofessionally from the waiter and waitress of that outlet.
The first incident occurred some months ago when I and my wife decided to take a break after a long shopping in KLCC; Secret Recipe was our prime choice. But however, we were left unattended for almost 10 minutes, where we neither were not seated by anyone, nor were the table was not cleaned. We did notice that almost all of waiters and waitresses were crammed inside the counter area, whereas no body was serving us or other customer.
The latest incident was happened yesterday when we decided to take a break at your outlet in KLCC. However, after being twice we raised our hands and called for your waiter's attention that we were ready to make our order, none of them attended to our request! We then left the outlet without any ordering.
How could such an unprofessional serving attitude could happen in your outlet, which is located in such a renowned place in the town? I would say, such unprofessional serving attitude should not, and strictly not allowed to be happened in all serving industry. I'm totally disappointed and I strongly suggest to your management to look into this diligently.
This complaint email is copied to the followings:
a) Federation of Malaysian Consumers Association
b) Ministry of Domestic Trade and Consumers Affairs.
通常这样的投诉信，都会石沉大海。要不然，都会很公式化的回封电邮说：“We will look into this matter...”云云。就不出男人预料，今早男人就收到这封回函：
Dear Mr Steven Tan,
Thank you for your e-mail.
We noted your comment and feedback. We have reported this to our franchise and operations division for action.
Our franchise divison will run a review with the outlet's management and their staff service level.
We regret for the lack of service attention and apologise truly for the incident.
SECRET RECIPE - CUSTOMER SERVICE
呵呵，有了这样的回复，坦白说，就是石沉大海了。男人也开始不“那么去注意”这件事了。毕竟之前曾经向Nokia有关当局投诉过，得来的却是冷冷的“We will look into this matter.”云云。
但事情不是这么就结局。过了不久，Secret Recipe KLCC franchise的负责人既然打了一通电话来了！对方以很有礼貌的口吻向男人道歉，并向男人说以后不会有这样的事情发生等。还给了男人他的电话，和手提电话号码，并向男人说他会好好调查此事，然后会向男人汇报结果！ 盖电话前，他还说：“得空就过来和我‘谈谈天’吧！”呵呵
Secret Recipe的事件，让我看到了一个优越服务的素质。虽然，我们还是对KLCC的Secret Recipe的差服务素质耿耿于怀，但我们还是对他们重视投诉的精神所敬佩。