Secret Recipe！我要投诉！

星期六，女人趁男人去上课，独自一个人在KLCC流荡。当然，和女人离别前，还是和女人说一句：“别乱败家啊！”呵呵。

课程要完了，和女人联络，女人说，想吃cheese cake~~~~好好好好好~~~就这样，男人女人就到KLCC内的Secret Recipe吃cheese cake去！

刚开始还蛮多人的。还好，有个空位了，就坐下来了。等着等着，2分钟过去了。嗯，生意很好哦，招待员都都显得力不从心。但发现到一大堆的招待员怎么都挤在counter内……招招手，向一个招待员要本Menu。他点点头，脚却没动……

5分钟过去，怎么Menu还不来啊？再招手。另一个招待员看到了，向我们点点头意识要过来，但他的脚却还是原封不动！岂有此理！好，可能不是你的工作范围内，不怪你。男人忍一忍，毕竟我们都是文化人嘛。呵呵

10分钟了！我靠，快餐店如果10分钟不上菜，就要中警告了。男人和女人既然在哪儿傻乎乎的坐了10分钟既然没有人来招待我们！这像话吗？君子的容忍程度也有极限的！女人一气之下，既然可以很顺畅的以英文大骂！男人目瞪口呆！

和女人说：“我们是文化人，我们动口不动手。”好，男人就写封投诉信！男人呕心沥血，鬼哭神泣，语不惊人死不休的写出这封投诉信！

I would like to log a complaint on the service attitude of the KLCC's Secret Recipe outlet. I am not once, but twice being treated un-promptly, unattended and unprofessionally from the waiter and waitress of that outlet.

The first incident occurred some months ago when I and my wife decided to take a break after a long shopping in KLCC; Secret Recipe was our prime choice. But however, we were left unattended for almost 10 minutes, where we neither were not seated by anyone, nor were the table was not cleaned. We did notice that almost all of waiters and waitresses were crammed inside the counter area, whereas no body was serving us or other customer.

The latest incident was happened yesterday when we decided to take a break at your outlet in KLCC. However, after being twice we raised our hands and called for your waiter's attention that we were ready to make our order, none of them attended to our request! We then left the outlet without any ordering.

How could such an unprofessional serving attitude could happen in your outlet, which is located in such a renowned place in the town? I would say, such unprofessional serving attitude should not, and strictly not allowed to be happened in all serving industry. I'm totally disappointed and I strongly suggest to your management to look into this diligently.

This complaint email is copied to the followings:
a) Federation of Malaysian Consumers Association
b) Ministry of Domestic Trade and Consumers Affairs.

Thank you.

通常这样的投诉信，都会石沉大海。要不然，都会很公式化的回封电邮说：“We will look into this matter...”云云。就不出男人预料，今早男人就收到这封回函：

Dear Mr Steven Tan,
Thank you for your e-mail.

We noted your comment and feedback. We have reported this to our franchise and operations division for action.

Our franchise divison will run a review with the outlet's management and their staff service level.

We regret for the lack of service attention and apologise truly for the incident.

Regards,
SECRET RECIPE - CUSTOMER SERVICE

呵呵，有了这样的回复，坦白说，就是石沉大海了。男人也开始不“那么去注意”这件事了。毕竟之前曾经向Nokia有关当局投诉过，得来的却是冷冷的“We will look into this matter.”云云。

但事情不是这么就结局。过了不久，Secret Recipe KLCC franchise的负责人既然打了一通电话来了！对方以很有礼貌的口吻向男人道歉，并向男人说以后不会有这样的事情发生等。还给了男人他的电话，和手提电话号码，并向男人说他会好好调查此事，然后会向男人汇报结果！ 盖电话前，他还说：“得空就过来和我‘谈谈天’吧！”呵呵

顿时男人不懂要如何去应付这样的场面。毕竟对惯了哪些冷冷的所谓“售后服务”，对于这么热诚的回应，男人显得不知所措！

一个知名度高的商品，除了出产的商品要有高水准之外，专业的售后服务精神是不可忽略的。这就和那些“货物出门，恕不退换”的廉价商品的最大不同之处了。

Secret Recipe的事件，让我看到了一个优越服务的素质。虽然，我们还是对KLCC的Secret Recipe的差服务素质耿耿于怀，但我们还是对他们重视投诉的精神所敬佩。

就看看他们（Secret Recipe）会有什么回应吧！